InsureShield™ shipping insurance has you covered
Take charge of shipping insurance wherever your business takes you. Shipcaddie’s partnership with UPS Capital Insurance Agency, Inc. makes it easier than ever to protect your shipments. Get instant access to InsureShieldTM shipping insurance through UPS Capital directly from Shipcaddie’s platform.
What does InsureShield Shipping Insurance cover?
InsureShield shipping insurance provides coverage beyond carrier liability and excess liability. InsureShield shipping insurance covers the following:
  • Protection from financial loss when shipments are lost, damaged or stolen
  • Reimbursement up to the full invoice value of the goods, plus shipping
  • Concealed damage coverage
  • Theft protection – your shipments are covered in the event of porch piracy.
Click here for a Policy Overview (link to the Policy Overview .PDF)
Click here for InsureShield Shipping Insurance Terms and Conditions
Why should I use InsureShield Shipping Insurance?
Taking care of your customers and your bottom line is smart business. Shipping insurance not only protects your shipments from financial loss, but you can use this protection to confidently offer better customer service and support. Knowing your packages have coverage in the event of loss, damage or porch piracy and UPSCIA typically pays claims in a matter of days, you can confidently refund or reship orders with minimal disruption to cash flow.
Is there any data that shows using shipping insurance is smart for my business?
  • 60% of SMBs in 2020 experienced an increase in lost, damaged, or missing shipments 1
  • Over half of all consumers find these mishaps “frustrating” or “very frustrating” which negatively impacts merchants1
  • That’s why over 94% of merchants are willing to pay 1% for shipping insurance to help them provide better post purchase service1
E-commerce is booming, and companies of all size are positioning to grab their piece of the market. To be successful, merchants need to ensure they deliver a seamless shipping experience despite the fact that problems can – and will – occur. When they do, merchants need to ensure that customers are taken care of quickly. Your businesses depend on it. Insurance can level the playing field by helping merchants deliver best-in-class shipping experiences that meet the expectations being set by market leaders, both easily and affordably.
1Unless otherwise noted, all statistics used herein are derived from or based on information contained in the 2021 Post-Shipment Experience Study, which is a compilation of two independent studies conducted by Evalueserve and Dynata in March and April, 2021, respectively, on behalf of UPS Capital. CLICK HERE FOR FULL STUDY
What is shipping insurance?
Shipping insurance protects your shipments against losses like damages, porch-piracy, and lost items. With shipping insurance, your business can be reimbursed in case of loss, mitigating shipping risk.
While carriers only offer declared value coverage, the bare minimum required by law, shipping insurance providers cover additional expenses like expedited reshipment and instances like concealed damages. Shipping insurance through InsureShield™ shipping insurance also has added benefits like multi-carrier coverage and fast claims payment.
What is the difference between carrier liability and InsureShield shipping insurance?
The short answer, it’s a night and day difference.
Carrier liability is the standard liability offered by the carrier for a shipment, in the event of loss or damage (e.g. up to $100 for small package, or $25/lb. for LTL). Excess liability is excess-value coverage (e.g. more than the carrier’s standard liability), up to the cost of the shipment.
Carrier liability is based on small-print terms and a web of governing statutes, some of which date to the 1930’s. At their core, all the statutes allow carriers to limit their exposure and exempt a variety of situations from their liability.
Here are the key points of differentiation between carrier liability, excess liability and InsureShield shipping insurance offered through UPSCIA.
Benefits of InsureShield Coverage
Hassle-free claims
Reduce one of the biggest pain points of parcel shipping – lost and damaged goods – with hassle-free claims processing, and most claims paid in a matter of days, not months. Claims can be initiated and managed directly within Shipcaddie.
Customer satisfaction
Shipping insurance enables responsiveness to provide premium post-purchase experience in the wake of a damage or loss
Multi-Carrier Coverage
Ship your way. Whether it’s one package or all your shipments, don’t stress, because you’re covered.
Want to start shipping with confidence?
Join hundreds of users enjoying the confidence of shipping with insurance provided through UPS Capital on the Shipcaddie platform.

The UPSCIA Insurance Disclosure may be found at